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ADT has three major problems thatpotential buyers should be aware of:To add insult to injury, ADT tried to blameme for the cancellations. I spoke to eight customer care managers and was onthe phone for more than 5. 5 hours over the course of four days trying to getinstaller scheduled. The branch officer would cancel the install even after Ireceived the automated confirmation calls. When I asked to speak directly to thebranch officers, I was told, “They can’t speak directly to customers. ” So afterthree cancelled installations, I jumped ship. In the end we purchased a $100motion sensor activated home security system that connects to our phone lineand calls when there is an attempted break in. We installed it ourselves. Iwould have preferred ADT but if they weren’t responsive to me, I can’t imaginehow they would respond in the case of an intruder. Buyers beware, I’ve neverdealt with such a frustrating company. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.

Posted March, 2011 by Admin

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One of the main differences is that SimpliSafe claims no hidden fees and requires no commitment or service contract.

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Posted February, 2011 by Admin

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